Privacy Policy

Last Updated: December 2025

Pamper Me from Head to Toe is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, and process your personal data when you visit our website, contact us, or use our services.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR), Pamper Me from Head to Toe is the data controller responsible for your personal data.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, title.
• Contact Data: Billing address, email address, and telephone numbers.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect Special Categories of Personal Data (such as race, religion, health data, etc.) via our general website forms unless explicitly required for the provision of a specific service you have requested.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Enquire about our services.
  • Subscribe to our newsletter.
  • Give us feedback.
• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our separate Cookie Policy for more details.
• Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers like Google (based outside the UK/EEA) or social media platforms.

4. How We Use Your Personal Data (The Legal Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4.

• Internal Third Parties: Other companies within the Pamper Me from Head to Toe corporate group (if applicable) acting as joint controllers or processors.
• External Third Parties:
  • Service providers acting as processors who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We do not transfer your personal data outside the UK or the European Economic Area (EEA) unless we are certain it is protected by the same legal standards as in the UK/EEA.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

9. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data (commonly known as a “data subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request the transfer of your personal data to you or a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact the Data Protection Contact listed in section 1.

10. Making a Complaint

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Their website is: https://www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.